FAQs

  • We accept a variety of payment methods including credit/debit cards, Shop Pay, and Zelle upon request.

  • Once your order is shipped, we'll send you a tracking number via email.

  • We accept exchanges on silver products or will provide store credit within 30 days of receiving your product. No returns, exchanges, or store credit for silver items with stones or engravings.

    Gold and Platinum items are final sale.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination. For silver orders, options will be provided to you at checkout. For all gold and platinum orders, all international shipping is insured and will incur a fee of $95.

  • For all gold and platinum orders we use insured 2nd day shipping for domestic orders for $45/order. International orders will ship insured for $95 and delivery timing is dependent on your country's import timing.

    All other orders will have shipping options available at checkout for you to choose from.

  • If you have mistakenly placed an order or need to change something please reach out as soon as possible. We process all orders immediately and cannot guarantee that we can cancel or change your order.

  • Order fulfillment timeline will vary depending on the type of products ordered.

    Silver orders with no stones or engravings will be packed and shipped within 1-4 days. Silver orders with stones and/or will be set, packed, and shipped in 1-3 weeks.

    Gold and Platinum orders with no stones take 2-3 weeks to fulfill. Gold and Platinum orders with stones and/or engravings will take 4-6 weeks to fulfill.

    Engagement rings and sets will be fulfilled in 6-8 weeks.

    We always aim to fulfill faster. If you need a rush job please reach out to hello@kaygestudio.com

  • Yes! You can purchase a KAYGE gift card here

  • If you are looking to customize an existing item on our site with different stone variations, finishes, metals, etc. please reach out to us at hello@kaygesstudio.com

    If you are looking for a fully custom project please fill out this form so we can learn more about what you're looking for. We ask for up to 1 week to respond although we always aim to answer sooner.